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A fundamental requirement for reducing cost and improving quality of your IT service is to have an accurate record of what assets you have, where they are and how they are used. Amazingly, few companies can admit to having a firm grip on this simple requirement.

That’s where inventory management, configuration management and IT asset management come into play. Together, these three IT disciplines form the cornerstone to a well-managed enterprise infrastructure. Together, they empower business service delivery and support. This white paper explores the distinctions among inventory, configuration and IT asset management, what you should know about them, what processes define each of these disciplines, and how they each contribute to improved IT efficiencies, cost containment and mitigation of compliance risk.

If delivering business services is the core responsibility of an IT organization, doing so requires having the right building blocks in place—specifically, the IT assets that comprise those business services. Laptops, servers, routers, hubs, databases, applications… there are dozens of classes, hundreds of types and a seemingly endless variety of building blocks that comprise the corporate infrastructure. All are connected, all are related and all are responsible for supporting the people, processes and transactions that power a company’s business.




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