Heat Service and Support

Benefits

* Serve customers faster and more effectively
* Increase technician productivity
* Lower the cost of service Reduce training time
* ITIL verified by Pink Elephant in
* Incident Management,
* Problem Management,
* Change Management, and
* Configuration Management
* Easily integrates with desktop auditor and easyCMDB to harness the power of ITIL processes

Features

Call Logging - Log and track 100% of your service desk calls and resolve them faster than ever before.

Business Process Automation Module (BPAM) - Create automation and escalation rules easily and intuitively. Using a wizard-like interface, BPAM automates many business processes and monitors your system for problems.

Auto Ticket Generator - Automatically create new call tickets and update existing call tickets. Additionally, Auto Ticket Generator can automatically respond to requests for call ticket information and status.

HEAT Answer Wizard - Get fast answers to key business questions with a selection of more than 200 predefined reports.

HEAT Manager’s Console - Monitor key metrics and graphically illustrate service and support center status at-a-glance.

HEAT Link to LDAP - Import data from an LDAP system for your customer information in HEAT.

Customizability - Easily customize HEAT business rules, call screens, and flows to your specific needs.

Ease of integration - Use HEAT Service and Support on its own or expand its power by easily integrating it with any other FrontRange products, as well as with third-party applications. All FrontRange solutions share a common reporting engine, business processing engine, data structure, and integration platform.

HEAT Software Add-on Modules

• Heat Plus Knowledge
• Heat Self Service

HEAT CLIPS

Heat 9 Features

Free HEAT Training