Asset Management and Configuration Management

easyCMDB includes CMDB visualization and customizable levels of component tracking, providing a clear view into the Configuration and the right level of granularity of information.

All Configuration items in easyCMDB (Locations, Racks, Networks, Devices, Software Products, Applications, Data Stores, Documents and People) have a number of configurable attributes specific to the CI type. Attributes range from asset identification, network Configuration, business classification, support details to financial information.

Both logical and physical mappings are possible, meaning you can determine the impact on both physical and logical infrastructure before implementing Change to mitigate risk.

Many attribute values are customizable and can be easily extended. Modifications to CI attributes can be associated with a Change Request and saved as a new version of the CI. This provides a full audit trail of all Changes made in easyCMDB.

One of easyCMDB's key strengths is its relationship capability. CIs may be linked together to form relationships in just about any direction. There are many relationship types pre-defined which may be extended. For example 'Parent of', 'Used by', 'Connected to' are relationship types. Relationships can be viewed in either direction and the query function provides a 'data mining' capability.

Configuration Items ~ CI's can also be linked to Incidents and Change records. This allows all recorded Faults, Known Errors or Problems for a given CI to be easily identified, and Change Requests that have impacted the CI.

Software Licensing information can be uploaded into easyCMDB, which will then keep track of the number of installations based on the relationships formed. easyCMDB will then highlight any product whose install base exceeds the number of licenses. Documentation can be uploaded into easyCMDB and is treated as another CI type. This means a single document may be linked to multiple CIs and serves as a powerful knowledge base. Locating a document can then be achieved by either going to the document directly or via the CI it is associated with.

ITIL Incident Management

Configuration Management as defined by ITIL