Helpful links

Suggested ITSM and ITIL reading

Here is a great collection of resources and information for all IT professionals. We hope that you will find the articles and downloads both educational and time saving.

The ITIL Official Web Site

ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organisations' growing dependency on IT and embodies best practices for IT Service Management.

The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.

The ITIL Community Forum

The Itil User Community Forum is intended to serve as an interactive and completely independent resource to support ITIL education and enable the free exchange of ITIL information.

The ITIL and ITSM World

The IT Infrastructure Library, ITIL (®), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM).

This framework defines how Service Management is applied within specific organisations. Being a framework, it is completely customisable for application within any type of business or organisation that has a reliance on IT infrastructure. ITIL and ITSM web site is intended to serve as a start point for your ITIL/ITSM needs. Whether you are entirely new to the topic, or whether you are a seasoned practitioner, you should hopefully find something of value.

The ITISMF International

The itSMF International website provides information about Chapters (both approved and emerging) as well as qualification, Publication and other relevant news in the IT Service Management & ITIL areas


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